Question 1

What is Sakina Tours?

Accepted Answer

Sakina Tours is an Australian-owned travel booking service based in Melbourne, run by two friends with a passion for helping families explore. We're here to help families plan and book private transport, comfortable accommodation, and meals to suit your preferences—so you can explore Australia at your own pace, hassle-free.

Question 2

What kind of meals can you arrange?

Accepted Answer

We're happy to arrange meals to suit your family's dietary needs, including halal, vegan and vegetarian options. Just let us know what you prefer and we'll look after the rest for you.

Question 3

Where is the accommodation located?

Accepted Answer

We always prioritise accommodation that's comfortable, family-friendly, and within easy driving distance (around 5–10 minutes) of masjids and prayer facilities—so you can keep your daily routine while travelling.

Question 4

Are prayer stops included?

Accepted Answer

Absolutely. We'll plan your journey around prayer times and include prayer stops (Jama & Qasr) along the way, so you never have to stress about missing a prayer.

Question 5

What destinations do you cover?

Accepted Answer

Our family packages cover Melbourne and Sydney, including Aussie favourites like the Great Ocean Road, Phillip Island, Puffing Billy Railway, the Blue Mountains and the Sydney Opera House.

Question 6

Can I customise my itinerary?

Accepted Answer

Definitely. We offer custom family packages—share your preferred dates, destinations, and interests, and we'll get back to you with a tailored quote within 48 hours.

Question 7

How much does a family package cost?

Accepted Answer

Our family packages start from AUD $2,450 for a two-day trip. Pricing varies depending on group size, duration, and what you'd like included. Reach out and we'll happily provide a personalised quote.

Question 8

Do you provide airport pickup and drop-off?

Accepted Answer

Of course! We can arrange airport pickup and drop-off as part of your package. Just share your flight details and we'll sort it out for you.

Question 9

How do I book?

Accepted Answer

You can get in touch via WhatsApp, email, or by filling out the 'Plan a Journey' form on our Contact page. We'll send you a detailed quote. A 30% deposit will secure your booking, and the balance is due 15 days before travel.

Question 10

Do you welcome guests from Singapore, Malaysia, and Brunei?

Accepted Answer

Absolutely—we warmly welcome families from Singapore, Malaysia, Brunei and beyond. We're more than happy to arrange your preferred accommodation and always respect your dietary needs.

Question 11

What if I need to cancel?

Accepted Answer

Our cancellation policy is outlined in your quote. If you need to cancel before making the final payment, you may be eligible for a refund (minus any non-refundable costs and a small admin fee).

Question 12

Do you offer travel insurance?

Accepted Answer

We don't arrange or sell travel insurance, so we recommend organising this separately for peace of mind while you travel.